Please read entire review. I cannot speak highly enough of the customer service provided by this supplier. Jiessie, in particular, was one of the nicest, most helpful people I've ever met. I would hire her tomorrow to work with my customers. Unfortunately, the goods I purchased were stolen by the shipper (of my own choosing!), so I am not able to offer an opinion on their product. Apparently, this is one of the dangers of doing business through Alibaba.Jiessie suggested a preferred forward freighter but I went with one that Alibaba had offered. HUGE MISTAKE! Always go with the shipper your supplier recommends! In my opinion, Alibaba not only does not vet their logistics suppliers carefully, but they don't stand behind them either. It has been months since I requested a refund of the SHIPPING FEES (to be clear, paid to an independent shipper that had nothing to do with Jiessie or the supplier) and no refund yet! Plain old theft!
by Intertek
